SHIRLEY ADAMS 
1234  56th Avenue 
Apartment #203 
Tucson, AZ 85725 
(520)  555-5555
SUMMARY
Dependable General Office Worker with more than 10 years of  transferable experience.  Proven clerical, customer service, and communication  skills in a variety of settings.  Upbeat, positive attitude with a history of  producing quality results and satisfied customers.  Computer literate.
SELECTED SKILLS
General Office
    - Organized and implemented group activities in an efficient manner
 
    - Scheduled appointments and assured timely arrival
 
    - Maintained accurate financial records, and paid all invoices on time
 
    - Answered phones and took accurate messages
 
    - Prepared reports and created documents using MS Word and WordPerfect
 
    - Located desired information using the Internet
 
Customer Service
    - Welcomed customers and visitors in a friendly and courteous manner
 
    - Provided customers/clients with desired information in a timely manner
 
    - Listened, calmed, and assisted customers with concerns
 
    - Established friendly and lasting relationships
 
Communication
    - Utilized Internet email as an effective communication tool
 
    - Answered phones in a courteous and professional manner
 
    - Established rapport with diverse individuals and groups
 
    - Demonstrated ability to express ideas in a team environment and influence  action
 
RELATED VOLUNTEER EXPERIENCE
General Office Volunteer          Salvation Army – Tucson, AZ                                                 5 Years 
Elected Secretary                       Parent Teachers Association (ISD 01) – Tucson, AZ       5 Years 
Event Coordinator                      Neighborhood Involvement Program – Phoenix, AZ         3 Years 
Group/Activities Leader            Girl Scouts of America – Phoenix, AZ                                   4 Years 
Family Manager                         Self-employed – Tucson, AZ                                                   7 Years 
EDUCATION
GED: Maricopa County Action Program, Phoenix, AZ
(Source: Creative Job Search, a publication of the Minnesota Department of Employment and Economic Development.)